Terms and Conditions for Registration of Classes 2020

Interpretation

  1. All references in this document to “Client”, “you”, or “your” refer to the individual(s) who have accepted or proposes to accept products or services by The Learning Lab or its affiliates (collectively referred to as “TLL”).

Conditions of Registration

  1. Notwithstanding anything in these Terms & Conditions, the Student is not entitled to receive any materials for any classes which he or she has not paid for. In the event that the Student commences classes mid-way during the programme, the Student shall be entitled to receive materials only from the date on which the Student begins attending the classes.
  1. TLL reserves the right to, and shall in its sole discretion, (a) transfer, combine or dissolve a class and change teachers, (b) terminate the Student’s place in any of his/her classes, and/or (c) make changes to any of the Special Programmes and may, at its discretion, amend timings, availability, venues, content and specialist trainers according to programme priorities and client needs. TLL will inform the Student and parent of any of the above changes.
  1. In the event that the Student is unable to attend his/her regular class due to a timing clash with his/her Special Programme class, a replacement class for the Student’s regular class may be arranged, subject to availability.
  1. TLL reserves the right to suspend and/or terminate the Student from classes where TLL has concerns about the Student’s welfare, behavioural issues, emotional issues and/or study issues or where the Student demonstrates behaviour that is detrimental to the welfare or safety of the Student’s classmates and teachers.

Withdrawals and Refunds

  1. All programme fees paid are strictly non-refundable and non-transferable to another student, regardless of whether the Student has commenced classes with TLL.
  1. In the event that a Student’s application to enrol in a programme is approved by TLL, fees for the programme shall be payable within three (3) days of TLL’s confirmation of available vacancy in the relevant class(es). TLL reserves the right not to accept the Student and/or to cancel or terminate any classes for which payment has not been made by the prescribed due date, and offer the Student’s slot in such classes to other students without further notice to the Student or Parent.
  1. Fees paid are strictly non-refundable following confirmation from TLL that such fees have been duly received by them. For the avoidance of doubt, TLL shall be under no obligation to refund any fees paid in the event that a decision is made by the Student or Parent to withdraw from a programme at any time before or after the commencement of the programme, but after confirmation of payment has been issued by TLL.
  1. Any refunds, if approved by TLL, will be made using the same payment method that was used to make the initial purchase.

Intellectual Property & Media Rights

  1. Consent is hereby given for TLL to collect (including by way of recorded voice calls), use and disclose the Client’s personal data for purposes as reasonably required by TLL in order to provide the products or services to the Client. Such purposes are set out in the attached Privacy Policy, which the Client has read and understood.
  1. TLL reserves the right to use the Student’s name, written work, academic results, voice, likeness, photographs and audio/visual recordings in which the Student may appear in newspapers, brochures, videos or other promotional materials without further notice or compensation. TLL is hereby granted a license to and TLL may, at its discretion, display, publish, transmit, edit or alter these materials for such purposes.
  1. TLL may publish the Student’s academic achievements in any form or media at any time, even after the Student has withdrawn from TLL.
  1. You/your child undertakes not to make copies or allow copies to be made of materials and/or documents used during lessons. Any reproduction or disclosure of such materials and/or documents requires the prior written consent of TLL.

Personal Data Protection Practice

  1. The Parent consents to the collection, use and disclosure of his/her personal data, as well as the personal data of the Student in accordance with the purposes specified in Schedule A (TLL Group Privacy Policy).

Other Conditions

  1. TLL shall not be liable for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or any other event beyond TLL’s reasonable control.
  1. We reserve the right to make any amendments to the above Terms and Conditions without prior notice and will not be held liable for any damages that may occur from these amendments.

 

Schedule A (TLL Group Privacy Policy)

PRIVACY POLICY

This Privacy Policy relates to Personal Data collected and the circumstances under which it may be used or disclosed by TLL, Xin Zhong Wen or any other corporation related to them by way of section 6 of the Companies Act (Cap. 50) (each a “TLL Group Entity” and collectively “TLL Group”).

TLL Group is committed to respecting your privacy and we aim to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in each country of operation.

For the purposes of this Privacy Policy “Personal Data” shall carry the definition assigned to it under the Personal Data Protection Act 2012, and shall include any data about you, the Parents or Student, who can be identified from that data and/or other information to which TLL has or is likely to have access to.

Types of Information Collected and Used

TLL Group collects Personal Data so that we can provide an experience that is responsive and customised to your needs. Examples of Personal Data we collect include:

  1. Personal information about you and your family members, which may include names, identification particulars, contact details, preferences, health information, family background, educational information, demographic data, payment details and transaction history;
  2. Information and data generated in the course of any continual relationship with TLL Group, for example, instructions given by you to arrange class enrolments, transfers, replacements, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, internet and market research;
  3. Information from cookies, other technologies deployed for the analysis of website usage or other information technology applications used by TLL Group;

TLL Group may also collect video footage, still images, or audio recordings of you (“Audio Visual Material”) recorded in the course of any classes, programmes or lessons conducted, or other services rendered by a TLL Group Entity, its staff or contractors. The Audio Visual Material form part of the Personal Data collected by TLL Group.

Purposes for which Information is Collected, Used and Disclosed

TLL Group collects Personal Data from you, your family members, your authorised representatives, publicly available sources, our website, mobile or online services and other channels including emails, phone conversations and face-to-face interactions with our employees, officers and directors.

The purposes (collectively referred to as “Allowed Purposes”) for which TLL Group collects, uses and discloses Personal Data include:

  1. To provide, operate and administer TLL Group products and services, or to process applications for TLL Group products and services, business or financial transactions, and to maintain service quality levels and train staff;
  2. To facilitate and administer the Services enrolled by you, including but not limited to providing you with learning or educational material;
  3. To provide product-related services and support, including the provision of administrative support, technical assistance and customer alerts;
  4. To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration and statistical analysis;
  5. To maintain accurate client information and enable customised experiences that meet your preferences and needs;
  6. To manage TLL Group’s relationship with you, which may include providing information on TLL Group’s products and services, where specifically consented to or where permissible under applicable laws and regulations;
  7. Sending you marketing information about our services, including but not limited to cross-marketing between TLL Group Entities and notifying you of our marketing events, initiatives and promotions;
  8. For use in promotional and marketing material distributed by TLL Group whether online or offline, including but not limited to posts on social media, print or electronic copies of newsletters and brochures, promotional video advertisements and print advertisements;
  9. To facilitate product development and service refinements via customer feedback, data analysis and market research;
  10. To perform internal management, to operate management information systems, to carry out and enable internal and external audits;
  11. To monitor and record calls and electronic communications with clients for record-keeping, quality control, training and case investigations;
  12. To enforce or defend the rights of TLL Group, its employees, officers and directors;
  13. To comply with any applicable laws, regulations, codes of practice, guidelines, or rules or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  14. For safety, legal and regulatory compliance; and
  15. Any other incidental business purpose related to or in connection with the above.

TLL Group may disclose Personal Data for any of the Allowed Purposes to:

  1. Professional advisors, third party service providers, agents or contractors engaged to perform any of the above listed purposes for TLL Group or any TLL Group Entity under a duty of confidentiality;
  2. Any person or entity which is part of TLL Group although only to the extent necessary to fulfil the Allowed Purpose;
  3. Any person to whom disclosure is required under applicable laws or regulations;
  4. Any court, tribunal, regulator, or other authority to whom disclosure is necessary under applicable laws or regulations.

If TLL Group needs to use your Personal Data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.

Transfer of Information

Personal Data may be transmitted by TLL Group or a TLL Group Entity to data storage facilities or third party service providers outside Singapore. Regardless of the location where Personal Data is transferred or stored, TLL Group or the relevant TLL Group Entity will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your Personal Data. Please note, however, that we cannot be held responsible for unauthorised or unintended use, access or disclosure that is beyond our control.

Retention of Information

We retain Personal Data in accordance with legal, regulatory, business and operational obligations.

Right of Access

You have the right to request a copy of your Personal Data held by us and to request for any inaccurate Personal Data to be rectified. A request can be submitted in writing, by mail or email (details in the “Contact Us” section).

Please note that we may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.

TLL Group reserves the right to charge an administrative fee for providing a copy of your Personal Data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.

Consent

This Policy applies to all Personal Data that you may provide to us and the Personal Data we hold about you. By providing us with your Personal Data or by accessing, using or viewing the applicable website or any of its services, functions or contents (including transmitting, caching or storing of any such Personal Data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy.

You may submit a request to withdraw your consent at any time by contacting us in writing, via mail or email.

Do note, in many circumstances, we need to use your Personal Data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required Personal Data, or if you do not accept this Policy (or any amendments thereto) or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.

Disclaimer

To the maximum extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.

Updates to the Privacy Policy

TLL Group reserves the right to amend and vary the terms of this Privacy Policy at any time and will provide the updated Policy on our website. The use or continued use of any of TLL Group Entity’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy.

Governing Law

This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.

Contact Us

Feel free to contact us for any enquiries, requests and feedback.

By Mail:

Personal Data Protection Officer
The Learning Lab
United Square #03-03
101 Thomson Road
Singapore 307 591

 By Email:

dataprivacy@thelearninglab.com.sg

Terms and Conditions for Registration of Classes 2020

Interpretation

  1. All references in this document to “Client”, “you”, or “your” refer to the individual(s) who have accepted or proposes to accept products or services by The Learning Lab or its affiliates (collectively referred to as “TLL”).

Conditions of Registration

  1. Notwithstanding anything in these Terms & Conditions, the Student is not entitled to receive any materials for any classes which he or she has not paid for. In the event that the Student commences classes mid-way during the programme, the Student shall be entitled to receive materials only from the date on which the Student begins attending the classes.
  1. TLL reserves the right to, and shall in its sole discretion, (a) transfer, combine or dissolve a class and change teachers, (b) terminate the Student’s place in any of his/her classes, and/or (c) make changes to any of the Special Programmes and may, at its discretion, amend timings, availability, venues, content and specialist trainers according to programme priorities and client needs. TLL will inform the Student and parent of any of the above changes.
  1. In the event that the Student is unable to attend his/her regular class due to a timing clash with his/her Special Programme class, a replacement class for the Student’s regular class may be arranged, subject to availability.
  1. TLL reserves the right to suspend and/or terminate the Student from classes where TLL has concerns about the Student’s welfare, behavioural issues, emotional issues and/or study issues or where the Student demonstrates behaviour that is detrimental to the welfare or safety of the Student’s classmates and teachers.

Withdrawals and Refunds

  1. All programme fees paid are strictly non-refundable and non-transferable to another student, regardless of whether the Student has commenced classes with TLL.
  1. In the event that a Student’s application to enrol in a programme is approved by TLL, fees for the programme shall be payable within three (3) days of TLL’s confirmation of available vacancy in the relevant class(es). TLL reserves the right not to accept the Student and/or to cancel or terminate any classes for which payment has not been made by the prescribed due date, and offer the Student’s slot in such classes to other students without further notice to the Student or Parent.
  1. Fees paid are strictly non-refundable following confirmation from TLL that such fees have been duly received by them. For the avoidance of doubt, TLL shall be under no obligation to refund any fees paid in the event that a decision is made by the Student or Parent to withdraw from a programme at any time before or after the commencement of the programme, but after confirmation of payment has been issued by TLL.
  1. Any refunds, if approved by TLL, will be made using the same payment method that was used to make the initial purchase.

Intellectual Property & Media Rights

  1. Consent is hereby given for TLL to collect (including by way of recorded voice calls), use and disclose the Client’s personal data for purposes as reasonably required by TLL in order to provide the products or services to the Client. Such purposes are set out in the attached Privacy Policy, which the Client has read and understood.
  1. TLL reserves the right to use the Student’s name, written work, academic results, voice, likeness, photographs and audio/visual recordings in which the Student may appear in newspapers, brochures, videos or other promotional materials without further notice or compensation. TLL is hereby granted a license to and TLL may, at its discretion, display, publish, transmit, edit or alter these materials for such purposes.
  1. TLL may publish the Student’s academic achievements in any form or media at any time, even after the Student has withdrawn from TLL.
  1. You/your child undertakes not to make copies or allow copies to be made of materials and/or documents used during lessons. Any reproduction or disclosure of such materials and/or documents requires the prior written consent of TLL.

Personal Data Protection Practice

  1. The Parent consents to the collection, use and disclosure of his/her personal data, as well as the personal data of the Student in accordance with the purposes specified in Schedule A (TLL Group Privacy Policy).

Other Conditions

  1. TLL shall not be liable for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or any other event beyond TLL’s reasonable control.
  1. We reserve the right to make any amendments to the above Terms and Conditions without prior notice and will not be held liable for any damages that may occur from these amendments.

 

Schedule A (TLL Group Privacy Policy)

PRIVACY POLICY

This Privacy Policy relates to Personal Data collected and the circumstances under which it may be used or disclosed by TLL, Xin Zhong Wen or any other corporation related to them by way of section 6 of the Companies Act (Cap. 50) (each a “TLL Group Entity” and collectively “TLL Group”).

TLL Group is committed to respecting your privacy and we aim to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in each country of operation.

For the purposes of this Privacy Policy “Personal Data” shall carry the definition assigned to it under the Personal Data Protection Act 2012, and shall include any data about you, the Parents or Student, who can be identified from that data and/or other information to which TLL has or is likely to have access to.

Types of Information Collected and Used

TLL Group collects Personal Data so that we can provide an experience that is responsive and customised to your needs. Examples of Personal Data we collect include:

  1. Personal information about you and your family members, which may include names, identification particulars, contact details, preferences, health information, family background, educational information, demographic data, payment details and transaction history;
  2. Information and data generated in the course of any continual relationship with TLL Group, for example, instructions given by you to arrange class enrolments, transfers, replacements, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, internet and market research;
  3. Information from cookies, other technologies deployed for the analysis of website usage or other information technology applications used by TLL Group;

TLL Group may also collect video footage, still images, or audio recordings of you (“Audio Visual Material”) recorded in the course of any classes, programmes or lessons conducted, or other services rendered by a TLL Group Entity, its staff or contractors. The Audio Visual Material form part of the Personal Data collected by TLL Group.

Purposes for which Information is Collected, Used and Disclosed

TLL Group collects Personal Data from you, your family members, your authorised representatives, publicly available sources, our website, mobile or online services and other channels including emails, phone conversations and face-to-face interactions with our employees, officers and directors.

The purposes (collectively referred to as “Allowed Purposes”) for which TLL Group collects, uses and discloses Personal Data include:

  1. To provide, operate and administer TLL Group products and services, or to process applications for TLL Group products and services, business or financial transactions, and to maintain service quality levels and train staff;
  2. To facilitate and administer the Services enrolled by you, including but not limited to providing you with learning or educational material;
  3. To provide product-related services and support, including the provision of administrative support, technical assistance and customer alerts;
  4. To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration and statistical analysis;
  5. To maintain accurate client information and enable customised experiences that meet your preferences and needs;
  6. To manage TLL Group’s relationship with you, which may include providing information on TLL Group’s products and services, where specifically consented to or where permissible under applicable laws and regulations;
  7. Sending you marketing information about our services, including but not limited to cross-marketing between TLL Group Entities and notifying you of our marketing events, initiatives and promotions;
  8. For use in promotional and marketing material distributed by TLL Group whether online or offline, including but not limited to posts on social media, print or electronic copies of newsletters and brochures, promotional video advertisements and print advertisements;
  9. To facilitate product development and service refinements via customer feedback, data analysis and market research;
  10. To perform internal management, to operate management information systems, to carry out and enable internal and external audits;
  11. To monitor and record calls and electronic communications with clients for record-keeping, quality control, training and case investigations;
  12. To enforce or defend the rights of TLL Group, its employees, officers and directors;
  13. To comply with any applicable laws, regulations, codes of practice, guidelines, or rules or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  14. For safety, legal and regulatory compliance; and
  15. Any other incidental business purpose related to or in connection with the above.

TLL Group may disclose Personal Data for any of the Allowed Purposes to:

  1. Professional advisors, third party service providers, agents or contractors engaged to perform any of the above listed purposes for TLL Group or any TLL Group Entity under a duty of confidentiality;
  2. Any person or entity which is part of TLL Group although only to the extent necessary to fulfil the Allowed Purpose;
  3. Any person to whom disclosure is required under applicable laws or regulations;
  4. Any court, tribunal, regulator, or other authority to whom disclosure is necessary under applicable laws or regulations.

If TLL Group needs to use your Personal Data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.

Transfer of Information

Personal Data may be transmitted by TLL Group or a TLL Group Entity to data storage facilities or third party service providers outside Singapore. Regardless of the location where Personal Data is transferred or stored, TLL Group or the relevant TLL Group Entity will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your Personal Data. Please note, however, that we cannot be held responsible for unauthorised or unintended use, access or disclosure that is beyond our control.

Retention of Information

We retain Personal Data in accordance with legal, regulatory, business and operational obligations.

Right of Access

You have the right to request a copy of your Personal Data held by us and to request for any inaccurate Personal Data to be rectified. A request can be submitted in writing, by mail or email (details in the “Contact Us” section).

Please note that we may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.

TLL Group reserves the right to charge an administrative fee for providing a copy of your Personal Data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.

Consent

This Policy applies to all Personal Data that you may provide to us and the Personal Data we hold about you. By providing us with your Personal Data or by accessing, using or viewing the applicable website or any of its services, functions or contents (including transmitting, caching or storing of any such Personal Data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy.

You may submit a request to withdraw your consent at any time by contacting us in writing, via mail or email.

Do note, in many circumstances, we need to use your Personal Data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required Personal Data, or if you do not accept this Policy (or any amendments thereto) or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.

Disclaimer

To the maximum extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.

Updates to the Privacy Policy

TLL Group reserves the right to amend and vary the terms of this Privacy Policy at any time and will provide the updated Policy on our website. The use or continued use of any of TLL Group Entity’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy.

Governing Law

This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.

Contact Us

Feel free to contact us for any enquiries, requests and feedback.

By Mail:

Personal Data Protection Officer
The Learning Lab
United Square #03-03
101 Thomson Road
Singapore 307 591

 By Email:

dataprivacy@thelearninglab.com.sg